Including exams with the course fee then giving it 'Exam Guarantee' status is common for a good many training companies. However, let's consider what's really going on:

It's become essential these days that we have to be a tad more knowledgeable about sales gimmicks - and generally we realise that of course we're actually paying for it - they're not just being charitable and doling out freebies! It's well known in the industry that if a student pays for their own exams, one after the other, they will be much more likely to pass first time - since they'll think of their investment in themselves and so will prepare more thoroughly.

Do your exams somewhere local and find the best deal for you at the time. Paying upfront for exam fees (and if you're financing your study there'll be interest on that) is madness. Why fill a company's coffers with extra money of yours just to give them more interest! Many will hope you won't get round to taking them - then they'll keep the extra money. You should fully understand that re-takes through training companies with an 'Exam Guarantee' are always heavily controlled. You will be required to do mock exams to make sure they think you're going to pass.

Spending hundreds or even thousands extra on 'Exam Guarantees' is short-sighted - when a commitment to studying and the use of authorised exam preparation tools is actually the key to your success.

We need to make this very clear: You absolutely must have proper 24x7 professional support from mentors and instructors. You will have so many problems later if you don't adhere to this. Beware of institutions which use call-centres 'out-of-hours' - where an advisor will call back during normal office hours. This is no use if you're stuck and need help now.

If you look properly, you'll find the very best companies which recommend and use online support at all times - at any time of day or night. Never make the mistake of compromise when it comes to your support. Most would-be IT professionals that fall by the wayside, are in that situation because of support (or the lack of).

Microsoft means the operating-system 'Windows' to many people who use computer systems. The word Office may similarly come to mind as a lot of people equate the applications-system with the organisation itself. MS 'Word' is the most commonly utilised program for word processing globally. 'Excel' is also a tremendously well-known application for spread-sheets, along with Access which allows us to generate databases. For delivering presentations, 'Office' provides the software package PowerPoint, which rounds off the key packages in the suite. There is however a lot more to 'Office' as a whole, for example Microsoft 'Outlook' serves as a calendar, email & messaging-system.

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